The Value of Outstanding Customer Service


show more Determining the value of outstanding customer service provides you with in-depth training on Business. Taught by Jeff Toister as part of the Customer Service Fundamentals show less
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Determining the value of outstanding customer service

When people think about outstanding customer service, there's often an employee who goes above and beyond to be the hero. You may have heard the story about a department store employee who allowed an elderly customer to return a set of tires, even though the store didn't sell tires. Another popular story involves a call center representative spending a whopping 10 hours on a phone call with one customer. Think about an experience where you received outstanding customer service. There's a good chance that an individual employee went above and beyond to make it happen.

Have you ever wondered why they gave that extra effort? People go above and beyond because they get something out of it. Even if it's just the satisfaction of knowing they made a difference. Let's explore some of the ways you, your coworkers and even your organization might benefit when you go above and beyond to provide outstanding customer service. You can download the worksheet to complete the exercises in this vi...

Determining the value of outstanding customer service
Video duration: 3m 11s 1h 57m Beginner

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Determining the value of outstanding customer service provides you with in-depth training on Business. Taught by Jeff Toister as part of the Customer Service Fundamentals

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Business
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