Join Simon T. Bailey for an in-depth discussion in this video Determining the best way to communicate, part of Building Business Relationships.
Relationships are built one conversation at a time. The best way for you to establish relationships with your leaders, colleagues, and customers is to find out their preferred method of communication. For example, in my career, I worked for a leader who would text me a question and I would pick up the phone and call him with a response, because I thought it would be easier than sending a long text message. Well, he wouldn't answer his phone, and my call would go straight to voicemail.
Later, he asked me why I didn't respond to his texts. I said that I had left him a voicemail message. He said that he hadn't listened to his voice mail. If I had asked his preferred method of communication, I would have known how he wanted to communicate and avoided the situation. To determine someone's preferred method of communication, simply ask. Some prefer the speed and mobility of text messages, others prefer the ability to set tone on a phone call and some may prefer email.
In building business relationships, it's important to find out how to best communicate. Second, learn how to connect across the organization. Throughout your career, there will be times when you will participate in project teams, focus groups, and ongoing business meetings. If you volunteer for a role or agree to assist in any manner, then find out the name of the key stakeholders and verify how they would like to be updated on the project.
This will show that you respect their time and are dedicated to keeping them informed. Each method of communication comes with differentiating pros and cons. However, it might not be always up to you to choose how to best do it. Please be advised that there is some communication that is not written but is verbally expressed. For example, you've acquired a new customer, and you're not ready to tell everyone. Share it verbally, and then look for the right opportunity to share it in a written format.
Likewise, there are times when a written record is needed of a conversation instead of a phone call. Always use your best judgement.
Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up when you don't click, develop executive presence, and cross-train within a team to better serve the organization.
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- Understanding the four key business relationships
- Building relationships in person and virtually
- Supporting your manager's objectives
- Articulating your needs to your manager
- Managing up
- Communicating with difficult team members
- Resolving cross-department conflict
- Identifying mentors and sponsors
- Making first impressions with executives<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.