Join Todd Dewett for an in-depth discussion in this video Delivering feedback in context, part of Delivering Employee Feedback.
…If you want people to hear you, you…need to understand what good feedback looks like.…But it's not just the feedback that matters.…The entire context surrounding you and your employee has a big impact, too.…Think of it this way. You're a quarterback.…And the quarterback can know the plays perfectly, but things can still go wrong.…The other players can make mistakes.…The rest of the coaching staff could make an error.…The field could be a mess.…The referees might be incompetent.…You need all of those other factors to be working correctly to…increase the chance that your expertise has a chance to help the team.…
The same thing is true for feedback.…You might know how to craft a great message, but…you need a support of context to ensure effective delivery.…Embracing feedback is one part of a…high-performance culture, but the other parts matter, too.…Specifically,…I'm referring to accountability, fairness and trust, opportunity, and rewards.…They say a chain is only as strong as its weakest link, so you and your colleagues…
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- Define feedback.
- Identify characteristics of effective feedback.
- Review the three primary types of feedback.
- Determine the right level of feedback.
- List the steps of the feedback process.
- Observe employee behavior to deliver feedback.