Delivering critical feedback

…Sometimes members of your team will need feedback,…not about specific outcomes but concerning their ongoing performance.…You might see a certain behavior that's questionable or see a…work product moving in a direction with which you don't agree.…To deliver critical feedback effectively, we've covered some…of the essential interpersonal characteristics that will help you.…These include things like speaking to the person in private, remaining unemotional.…Being very specific and…striving to be helpful not just critical.…These interpersonal tactics are important, but I also…want you to consider the structure of your feedback.…

There's a classic approach to dealing with…this issue that is now being hotly debated.…It's called the positive sandwich.…The idea is simple.…People don't naturally enjoy negative feedback and…so they find it hard to receive.…In response, we can make it a little easier on them, by sandwiching…the negative feedback between two bits of positive feedback.…According to the proponents of this approach, there are several key benefits.…