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Deliver moments of "wow"

Deliver moments of "wow": Phone-Based Customer Service
Deliver moments of "wow": Phone-Based Customer Service

This video will walk you through how to take your customer service to the next level. Customer Service expert Jeff Toister will help you identify opportunities to exceed customer expectations over the phone. He'll discuss techniques like sending a surprise, sending a handwritten note, being there for the customer until the end, following up, and anticipating the next issue your customer might encounter.

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Skill Level Intermediate
52m 10s
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Skills covered in this course
Business Business Skills Communication Marketing

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