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Defuse angry customers

Defuse angry customers: Customer Service: Serving Internal Customers
Defuse angry customers: Customer Service: Serving Internal Customers

Learn how to utilize the LAURA technique to de-escalate and defuse internal customers. Position yourself as an empathetic partner who helps resolve issues.

Skill Level Intermediate
43m 4s
Duration
21,774
Views
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Skills covered in this course
Business Business Skills

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