From the course: Human Resources: Using Metrics to Drive HR Strategy
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Definitions
From the course: Human Resources: Using Metrics to Drive HR Strategy
Definitions
- Metrics are a vital component of HR and HR's ability to deliver top-notch service to its customer, the organization, and its people. These days, you can understand what is happening and why, what might happen in the future, how to continuously improve, and how your people link to business performance. As you move from an administrative HR professional to an integrated one, metrics will become very important to you, calculating turnover rate for example, is an administrative approach, but as you become more integrated, you'll work backwards by looking at the business' strategic goals, understand how you fit into those goals, and what metrics you should be looking at in relation to them. So, let's look at some words and phrases you'll need to know. To get started, let's first look at how you might keep track of all these things you're going to measure. HR reports are just as they sound. They are reports of transactions. How many performance evaluations are completed as of today, for…
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