Join Eddie Davila for an in-depth discussion in this video Defining quality, part of Operations Management Foundations.
- Quality, such a loaded word.…It's supposed to signify excellence,…but really it doesn't mean much. Why?…Well, you see, there is no magic…formula that measures quality.…Quality is in the eye of the beholder.…It's why we like different movies,…different cars, it's why we dress differently.…Look, my guess is that no one goes out to the store…to buy low-quality clothes, people buy clothes they like.…Let's say someone is gonna buy a shirt.…What might be some of the things…this customer might use to judge the quality of the shirt?…Style, the way it looks.…
Comfort, the way it feels on your skin.…Materials, the materials used to make it.…Durability, the number of times…it can be worn without falling apart.…Brand name, perhaps it was the designer label…that attracted the buyer.…Price, for some, the price tag…might be a signal of quality.…And even then, it's not that simple.…Some folks might look great in a new designer shirt…and they love telling people where they bought it,…who made it, and somehow they manage to tell you…
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- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Appropriate for all
1. Introduction to Operations
2. Managing Inventory
3. Managing Production of Products and Services
4. Managing Waiting Lines
5. Managing Quality
6. Operations at the Office
Wrap up2m 52s
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