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Defining quality in customer service

Defining quality in customer service: Quality Standards in Customer Service
Defining quality in customer service: Quality Standards in Customer Service

Learn how to define quality in customer service, and learn the role of quality standards. Identify the three major sources of input for establishing standards, including customer expectations; the organization’s mission, vision, and values; and stakeholders and the larger operating environment.

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Skill Level Intermediate
1h 4m
Duration
161,211
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Skills covered in this course
Business Business Skills Leadership

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