Join Christopher Matthew Spencer for an in-depth discussion in this video Defining needs and creating value, part of Sales Skills Fundamentals.
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Whenever you give generously, it's human nature for the other person to return the favor.…Experienced business people are more likely to reward great customer service…with repeat business. And repeat business means more dollars, right?…Filling the real and perceived needs of your customers creates value with your buyers.…Break free of any preconceived notions that you have about giving and receiving relationships.…Outstanding customer service and a positive attitude helps fulfill your customers' needs.…Interacting with your customers and getting their feedback will help you improve…your service to them.…
Measuring success should be thought of in terms of satisfaction in a relationship.…Imagine a customer coming to you with a whole year's worth of comments and…complaints about your product or service. It would be overwhelming.…Giving outstanding customer service provides ongoing and constant feedback.…Stay in the loop so you're not getting broadsided.…This also means providing opportunities for face time.…
AuthorChristopher Matthew Spencer
This course also covers the basics of connecting with prospective clients, making convincing presentations, understanding and maximizing the sales cycle, measuring sales abilities, and practicing sales skills in role-playing scenarios.
- Becoming acclimated to selling
- Understanding common sales terminology
- Honing communication skills
- Conveying passion and thoughts
- Listening actively
- Winning the confidence of others
- Asking for referrals
- Making cold calls
- Setting realistic sales targets and achieving them
- Keeping good sales records
Skill Level Appropriate for all
1. Onboarding in Your First Sales Job
2. Communication Skills in Sales
3. Prospecting and Qualifying
4. Completing the Sales Cycle
5. Measuring and Assessing Your Progress
Acting on your metrics2m 15s
6. Let's Practice
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