Join Mike Figliuolo for an in-depth discussion in this video Defining accountabilities, part of Building Accountability Into Your Culture.
- Once you understand what you're accountable for as a leader, you need to define the accountabilities for the members of your team. They need to know what results, processes, scope, deliverables you're holding them accountable to. If they don't know what you're holding them accountable to, they can't succeed. It's impossible for them to deliver if they don't know what you expect. You're not able to impose consequences if they fall short. You're not able to reward them appropriately if they exceed your expectations.
So making sure that you clearly define these accountabilities is going to go a long way in driving the right behaviors. People can also be held accountable not just for results, but for principles or cultural norms. For example, I'm working with a small consulting firm that's growing very rapidly, and it's important for them to have the right values. What they've said is "We want our partners to be accountable for this." And they've actually put it in the partners' responsibilities for the year, and it's going to show up in their end-of-year review.
If they've done a great job of driving values in the organization, there will be rewards. And if they've fallen short, there will be consequences. So as you think about defining accountability for the members of your team, here are the following things you should think about: First, ask your people to document what they think they're accountable for. And then you should create a list of what you believe they're accountable for. Then look at those two lists and fill in any gaps. Make it very clear what your expectations are.
Additionally, create a team accountability document. Have everyone in the organization get together and say, "This is what we deliver to the organization." Share it with your internal business partners and make sure you've got everything on that list that's expected of your team. By clearly defining accountabilities, it will be much easier to impose consequences or to give rewards when people perform, and people are going to drive the right behaviors because they know what you expect of them.