What would you do if your boss asked you to do a better job of engaging your team members? According to Gallup, the challenge is that two thirds of employees are considered disengaged. That disengagement causes companies plenty and terms of customer ratings, profitability, productivity, turnover, and more. In this video, Don Phin introduces you to the evolution of employee engagement. He discusses its various definitions, and help you understand how it is affected by both nature and nurture.
- So one day your boss calls you…into his office and says he wants you…to do a better job of engaging your team members.…You walk away from that conversation asking yourself,…"What does that mean?"…Think about the word engagement for a minute.…What pops into your head?…I'm sure you can remember a time…when you really enjoyed your work.…I bet on that day time just flew by.…Or maybe you can remember just the opposite…when you dreaded the day, kept watching the clock…and prayed for it to be over.…
A professor at Boston University, William Kahn,…kicked off the conversation about workplace engagement…in a 1990 journal article.…He defined engaged people as mentally,…physically and emotionally involved in their work.…Now of course there are other definitions too.…Wikipedia says an engaged employee is someone…who is fully absorbed by and enthusiastic…about their work and so takes positive action…to further the organization's reputation and interests.…
And that's certainly a mouth full.…Personally, I define engagement as the story…
Author
Don Phin
Released
5/22/2017LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Exercising discretionary effort
- Attracting engaged employees
- Assessing the fit of employees
- Making onboarding more engaging
- Learning from new employees
- Provide opportunities for career growth
- Clarifying objectives
- Measuring engagement using surveys
- Being present for employees
- Driving engagement with fun
Skill Level Advanced
Duration
Views
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Introduction
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Welcome1m 58s
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1. Engagement Begins with You
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Define engagement3m 49s
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Find your sweet spot2m 51s
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2. The Engaged Employee
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Attracting engaged employees3m 27s
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Learn from new employees3m 29s
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3. Turning Engagement into Productivity
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Clarify objectives3m 43s
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Show them you care3m 4s
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Engage the team3m 7s
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Use your energy4m 29s
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The emotional journey4m 4s
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4. Engagement Is an Experience
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Survey to measure engagement3m 10s
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Brand for engagement4m 6s
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Drive engagement with fun3m 46s
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Conclusion
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Summary1m 20s
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Video: Define engagement