Join Steven Brown for an in-depth discussion in this video Define, part of Lean Six Sigma Foundations.
- When an author sits down to write a new book,…the first thing he does is to decide what to write about…and what not to write about.…He defines his book.…As the first step in his process,…this certainly makes sense.…But interestingly enough,…when Motorola introduced Six Sigma,…they did not include the Define step.…They used a four-step methodology…of Measure, Analyze, Improve, and Control.…The Define step was added by General Electric…a few years later when they experienced some basic problems…in implementing Six Sigma in their company.…
In this critical first step, the Six Sigma team determines…what the project is and exactly what it should accomplish.…Since Motorola initially applied Six Sigma…only to production problems, perhaps that is why…they did not include a define step.…They were dealing with projects that had…a very clear focus from the beginning,…and the expectations were pretty straightforward.…But when GE and others applied Six Sigma…to support functions and services,…the need for a more specific definition became clear.…
Steven outlines the process stages in Six Sigma (define, measure, analyze, improve, and control), along with the Lean toolkit: the 5s principles, kanban (scheduling), downtime, poka-yoke (error proofing), and kaizen (continuous improvement). He also explains how leadership works within Lean Six Sigma, the principles of project execution, and how Lean Six Sigma is applied to the service sector and supply chain management. Make sure to watch the "Next steps" video at the end of the course for further resources.
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- Why Lean Six Sigma?
- Understanding the five steps of Six Sigma
- Understanding the 5 Ss of Lean
- Leading a Lean Six Sigma project
- Controlling a Lean Six Sigma project
- Using Lean Six Sigma for services and supply chain management