Join Steven Brown as he introduces the define step of Six Sigma to clarify what your project entails and, equally important, what is not going to be included in the project.
- When an author sits down to write a new book, … the first thing he does is to decide … what to write about and what not to write about. … He defines his book. … As the first step in this process, … this certainly makes sense. … But interestingly enough, … when Motorola introduced Six Sigma, … they did not include the define step. … They used a four-step methodology … of measure, analyze, improve, and control. … The define step was added by General Electric … a few years later when they experienced some basic problems … in implementing Six Sigma in their company. … In this critical first step, … the Six Sigma team determines what the project is … and exactly what it should accomplish. … Since Motorola initially applied … Six Sigma only to production problems, … perhaps that is why they did not include a define step. … They were dealing with projects … that had a very clear focus from the beginning, … and the expectations were pretty straightforward. … But when GE and others applied Six Sigma …
Steven outlines the process stages in Six Sigma (define, measure, analyze, improve, and control), along with the Lean toolkit: the 5s principles, kanban (scheduling), downtime, poka-yoke (error proofing), and kaizen (continuous improvement). He also explains how leadership works within Lean Six Sigma, the principles of project execution, and how Lean Six Sigma is applied to the service sector and supply chain management. Make sure to watch the "Next steps" video at the end of the course for further resources.
- List the three main focuses of Six Sigma.
- Explain why lean is an important element of the Six Sigma approach.
- Summarize why Control is the most important step in the Six Sigma process.
- Analyze variables to determine if they are a good performance measurement.
- Describe three typical methods of improving supply chain functions.
- Identify three things you will need in order to lead a Lean Six Sigma project effectively.