Lynda.com is now LinkedIn Learning!

To access Lynda.com courses again, please join LinkedIn Learning

All the same Lynda.com content you know and love

Plus, personalized course recommendations tailored just for you

Get LinkedIn Premium features to contact recruiters or stand out for jobs

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

Define the scope of your customer journey map

Define the scope of your customer journey map: Customer Experience: Journey Mapping
Define the scope of your customer journey map: Customer Experience: Journey Mapping

Most businesses serve a lot of different customers with a lot of different products. So ask yourself, what experience, specifically, are you mapping? See what else you need to consider as you define the scope of your journey map.

Resume Transcript Auto-Scroll
Skill Level Intermediate
50m 20s
Duration
19,216
Views
Show More Show Less
Skills covered in this course
Business Business Skills Marketing

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to access your learning content.