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De-escalate angry callers

De-escalate angry callers: Phone-Based Customer Service
De-escalate angry callers: Phone-Based Customer Service

How do you deal with angry customers? It's easy for upset customers to get even more upset on the phone. In this video you'll learn techniques to ensure problems don't slip through the cracks and your customer is pleased with the solution to a problem. Techniques include listening carefully, apologize sincerely, and making your customer feel like you're on their side.

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Skill Level Intermediate
52m 10s
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Skills covered in this course
Business Business Skills Communication Marketing

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