Skip navigation

Customer satisfaction and loyalty

Customer satisfaction and loyalty: Service Metrics for Customer Service
Customer satisfaction and loyalty: Service Metrics for Customer Service

This video summarizes key ways to measure customer satisfaction, including customer satisfaction score (CSAT), net promoter score (NPS) and customer effort score (CES). Identify alternative supporting metrics, including repeat business, and social sentiment.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 15m
Duration
14,372
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now