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Customer satisfaction and loyalty

Customer satisfaction and loyalty: Service Metrics for Customer Service
Customer satisfaction and loyalty: Service Metrics for Customer Service

This video summarizes key ways to measure customer satisfaction, including customer satisfaction score (CSAT), net promoter score (NPS) and customer effort score (CES). Identify alternative supporting metrics, including repeat business, and social sentiment.

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Skill Level Intermediate
1h 15m
Duration
6,934
Views
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Skills covered in this course
Business Business Skills

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