Join Bob McGannon for an in-depth discussion in this video Customer product integration, part of Project Management Foundations: Integration (2015).
- I want to share something…that may come as a shock.…As project managers, we rarely deliver business value.…As much as I hate to admit it,…as a longtime project manager,…I have to acknowledge it's true.…However, our projects do produce items of importance.…Deliverables that serve as catalysts…for our customers to derive business value.…Understanding this can help us ensure…that business value occurs more often…as a result of our projects.…
I recommend you engage in three integration steps.…All focused on your customer that can help you ensure…business value is generated after your projects,…even if you don't directly deliver it yourself.…First, understand where your scope ends…and customer implementation scope begins.…I once worked on a project to improve…the service results of a customer help desk.…My project researched, purchased, and configured…a new help desk customer ticket capture and tracking system.…
We also researched the nature of customer calls…and changed the scripts the help desk agents…were using to obtain information from callers.…
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- Assess how to plan for integration.
- Identify the cost and risk of a project.
- Communicate effectively with stakeholders.
- Determine how to staff the integration.
- Analyze how to manage critical project interrelationships.