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Customer expectations of service delivery

Customer expectations of service delivery: Quality Standards in Customer Service [2016]
Customer expectations of service delivery: Quality Standards in Customer Service [2016]

Learn about the key reason that customer expectations evolve and change. Identify the 10 overarching expectations customers have of service interactions, as well as expectations for tangibles when service is delivered in person. Take inventory of your customers' expectations and how they shape quality standards.

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Skill Level Intermediate
1h 4m
Duration
150,304
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Skills covered in this course
Business Business Skills Marketing Leadership

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