Skill Level Beginner
- You landed your first retail job, that's awesome! This is a great opportunity to earn good money, to learn a lot, and to kick off your career. The work habits you build now, will serve you throughout the rest of your professional life. Which is why it's so important to get this right today. Mastering retail customer service is at the forefront of your success. Hi, I'm David Brownlee. I'm the CEO of the Pure Customer Service Training Company, and author of Rockstar Service Rockstar Profits.
This course will prepare you for success in retail customer service. So you can advance in your career, impress your boss and peers, and make more money. Oh, and have fun doing it. We'll look at how providing top notch customer service benefits your customers, your company, and you. I'll walk you through the six secrets to a world-class greeting, and how to deliver excellent customer service to your customers with confidence, every time. I'll also show you how to deal with waiting customers, and those upset customers that can really get under your skin.
You'll also discover how to keep a positive attitude, even when things around you seem like they're falling apart. You've been given an opportunity to jumpstart your career, with your first retail customer service job, and this course will help you make the most of it. Let's jump in.