Customer Service in the Field (2017) Preview

Customer Service in the Field (2017)

With Noah Fleming Liked by 2,590 users
Duration: 31m Skill level: Beginner + Intermediate Released: 11/6/2017

Start my 1-month free trial

Course details

Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah Fleming shows how service is directly tied to customer loyalty, and how loyalty impacts the bottom line. He introduces tried-and-true techniques for creating powerful first impressions, knowing the customer, being prepared, and setting crystal-clear expectations. He also provides tips for dealing with angry or disgruntled problems. Plus, find ways to be proactive and sell more by servicing more in the field.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4.7 out of 5

714 ratings
  • 5 star
    Current value: 535 74%
  • 4 star
    Current value: 136 19%
  • 3 star
    Current value: 36 5%
  • 2 star
    Current value: 3 <1%
  • 1 star
    Current value: 4 <1%

Contents

What’s included

  • Learn on the go Access on tablet and phone

Similar courses

Download courses

Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.