Customer Service in the Field (2017)
With Noah Fleming
Liked by 2,590 users
Duration: 31m
Skill level: Beginner + Intermediate
Released: 11/6/2017
Course details
Improve your customer service where it matters most: face to face. This course teaches customer service reps how to provide fantastic service in the field, and create positive, profitable, and long-term relationships with customers. Customer service expert Noah Fleming shows how service is directly tied to customer loyalty, and how loyalty impacts the bottom line. He introduces tried-and-true techniques for creating powerful first impressions, knowing the customer, being prepared, and setting crystal-clear expectations. He also provides tips for dealing with angry or disgruntled problems. Plus, find ways to be proactive and sell more by servicing more in the field.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
-
Earnest Tunstall
Earnest Tunstall
SALES REPRESENTATIVE
-
ADONIS CATAJAY
ADONIS CATAJAY
--
-
Angela Chesser
Angela Chesser
Accomplished Customer Service Professional
Contents
What’s included
- Learn on the go Access on tablet and phone