Join Mike Figliuolo for an in-depth discussion in this video Cultural differences, part of Executive Decision Making.
- We run global and complex organizations. And even if your organization isn't global, you may be serving customers or partners or working with suppliers who are. Executive decisions have to account for some of the cultural differences that can come into play. Understand the impacts your decision will have on other cultures, as well as how other cultures are going to affect your decision. Different cultures have different decision-making styles.
Consider that when you're forming your decision-making committee. When you go to articulate what decision-making style you're going to use, be aware of some of the positive and negative impacts that style can have on the different cultures you're going to affect. Be sure to consider the global impacts of your decision. For example, does a product-labeling change in North America cause regulatory issues in Asia? One example I'm aware of is a global consumer packaged goods company.
The company manufactures product globally and has multiple manufacturing sites. The decision was they were looking to harmonize their ingredients and standardize things across the world, because it would be simpler and more cost-effective. Now what they had to consider from a cultural standpoint, was some ingredients couldn't be harmonized, because there were different regulatory requirements in different areas of the world. Additionally different cultures had different taste palates.
And they had to think through if we standardize this ingredient, it may not be well-received in another part of the world, just because tastes were different. What they did to make this large decision successful was brought in representation from all the regions of the world, and made sure that those cultural impacts were accounted for in the ultimate decision that they made. When you're making your executive decisions, think through those cultural impacts, and bring in proper representation who can explain what those cultural impacts might be, and think through how it might ultimately change the decision you're going to make.
Mike helps you find the data and tools to support your decision, make the call, communicate decisions effectively, and lead your organization through the change. He'll also address common problems that arise from these high-profile decisions: cultural differences, quality of information, trust, and accountability, to name a few.
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- Assessing risks
- Making hard choices
- Getting the right data
- Communicating effectively
- Making the call
- Declaring success
- Dealing with problems