Join Britt Andreatta for an in-depth discussion in this video Cultivating social awareness, part of Leading with Emotional Intelligence.
Cultivating social awareness is about applying empathy to group settings.…Reading individuals is one skill, and…reading a collection of individuals is another.…There are two distinct types of group settings.…The first is where you're literally with a group of people.…You're interacting with several people simultaneously,…in the same place and time.…You'll want to read the individuals and the collective.…As we discussed before, you have several…sources of information for accurately reading people's emotions.…You'll want to use their words, facial expressions, tone of…voice and body language to see how things are going.…
Let's look at a job interview as an example.…At this stage in my career I've interviewed hundreds of applicants.…One of the things that's being evaluated is how well the applicant reads the group.…This may not even be a spoken goal, but…it's definitely one of those qualities that's being assessed.…Applicants do well when they read the group accurately.…They can tell if people are confused by…
Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is emotional intelligence?
- Cultivating emotional intelligence
- Exercising emotional self-control
- Working with your triggers
- Getting to know others
- Maximizing team performance
- Building influence<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.