Lynda.com is now LinkedIn Learning!

To access Lynda.com courses again, please join LinkedIn Learning

All the same Lynda.com content you know and love

Plus personalized recommendations and LinkedIn Career access   

All for the same price as Lynda! Get a 1-month free trial today.

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation

Cultivating a customer-focused culture

Cultivating a customer-focused culture: Customer Service Leadership
Cultivating a customer-focused culture: Customer Service Leadership

Every organization wants to reap the benefits of customer loyalty. Learn how to deliver and sustain service that wins loyalty. Identify the seven principles behind organizations that have the most engaged employees and customer-focused cultures. When effective customer service becomes part of an organization's way of doing business, it creates a virtuous cycle that builds a strong competitive advantage.

Resume Transcript Auto-Scroll
Skill Level Advanced
1h 12m
Duration
74,456
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.