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Cultivating a customer-focused culture

Cultivating a customer-focused culture: Customer Service Leadership
Cultivating a customer-focused culture: Customer Service Leadership

Every organization wants to reap the benefits of customer loyalty. Learn how to deliver and sustain service that wins loyalty. Identify the seven principles behind organizations that have the most engaged employees and customer-focused cultures. When effective customer service becomes part of an organization's way of doing business, it creates a virtuous cycle that builds a strong competitive advantage.

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Skill Level Advanced
1h 12m
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Skills covered in this course
Business Business Skills Marketing

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