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Critical customer interaction

Critical customer interaction: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
Critical customer interaction: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

Tom describes how to identify and win at make-or-break moments-—when a customer’s loyalty is gained or lost.

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Skill Level Beginner
31m 20s
Duration
4,253
Views
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Skills covered in this course
Business Business Skills

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