Skip navigation

Critical customer interaction

Critical customer interaction: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience
Critical customer interaction: Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

Tom describes how to identify and win at make-or-break moments-—when a customer’s loyalty is gained or lost.

Resume Transcript Auto-Scroll
Skill Level Beginner
31m 20s
Duration
10,079
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month