Join Simon T. Bailey for an in-depth discussion in this video Creating a team communication contract, part of Building Business Relationships.
When you manage a team of employees, sometimes conflict occurs among your team members. Have you ever been thinking of ways to approach employee conflict and wish you had a how-to manual or plan on how to resolve it. If so, your team needs to come up with a communication plan, which is an agreement that outlines how each team member wants to communicate, address conflict and be recognized. Use this plan to create trust among the team and ensure you don't only have communication but a connection.
This ensures your employees understand their roles, responsibilities and rules of engagement, and creates individuals that think of the entire team, not just themselves. When your team individually contributes to the terms of the plan, they believe in the integrity, and form an emotional bond as a team. This team becomes productive, timely, consistent, and energetic, which ultimately eases the pressure off the leader and delegates communication down through the team. The communication plan comprises the team's answers to the following questions.
One, how do you want to be recognized for your contribution? Two, how do you want to approach and resolve confrontation? And three, how would you like to grow and develop in the organization? This plan is an effective agreement between individuals. Here's how to implement this activity. First, organize your team in groups of three or five and have each member of the group write down their answers privately to the three questions.
Then, instruct each group to assign a scribe, timekeeper and a leader of the table. Now, have each member openly share their answers to the three questions and the scribe record the answers for the group. Next tell the group to have a brief discussion and then vote to determine one answer for each of the three questions. Lastly, after consensus is reached, each member signs the plan and displays it in a prominent area for the group to see.
Once a communication plan is formed among the team, it places communication in the hands of the team. And the leader's role is to challenge the team to stretch and go beyond the status quo. If a conflict grows amongst the team, which occurs from time to time, the team member should execute the plan to address the conflict directly. If the plan was created in authenticity, there is trust amongst the team. If conflict is not resolved, the leader coaches the team to overcome the conflict.
The leader also has another critical role in the development and execution of the plan. It is their responsibility to determine the career goals of each team member, then develop a plan with the team member to bridge the gap between where they are and where they want to be. If you want your team to be productive and happy, it starts with a communication plan. Always remember, trust is the emotional glue of all relationships.
And planning is your effective how-to manual in establishing it.
Discover how you can build meaningful rapport, set yourself up for visibility and success, manage up when you don't click, develop executive presence, and cross-train within a team to better serve the organization.
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- Understanding the four key business relationships
- Building relationships in person and virtually
- Supporting your manager's objectives
- Articulating your needs to your manager
- Managing up
- Communicating with difficult team members
- Resolving cross-department conflict
- Identifying mentors and sponsors
- Making first impressions with executives<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.