Join Todd Dewett for an in-depth discussion in this video Creating positive conflict, part of Managing Teams.
Everyone thinks that conflict is a dirty word. …It's not. Yes, we have too much negative conflict, …but what we really need is positive conflict. …Which are sometimes tense but principled discussions about ways we can improve how …we do what we do. Negative conflict tends to be focused on …ugly exchanges about people and work issues. …But positive conflict is squarely focused on respectful dialogue and debate about …important work issues. That's the type of conversation that …creates the foundation for creativity and innovation.…
Begin by understanding that you need to choose your battles wisely. …To voluntarily engage positively intended conflict. …It had better be a really important issue, with the potential to move the …group forward significantly. It has to be since you're risking your …time and the time of others. Your personal reputation and the quality …of the relationships on the team. In addition you also risk increasing your …workload, or the workload of other members of the team. …
- Building initial rapport
- Signaling fairness and integrity
- Communicating proactively
- Facilitating efficient meetings
- Using your authority effectively