Creating new services and processes


show more Creating new services and processes provides you with in-depth training on Business. Taught by Drew Boyd as part of the Business Innovation show less
image
lynda.com's PMI® Program
This course qualifies for 3.00 PDUs towards maintaining PMI® certification. Learn More
please wait ...

Creating new services and processes

Let's apply systematic inventive thinking to a service. Imagine you work for a large hotel chain. One of the most important services for any hotel is the hotel check-in process. Let's use the division technique to create some new innovative ways to better serve our customers. You begin the division technique by listing the components of the process. The components are the steps of the process. So be sure to list them in the same order as how the process actually works.

I suggest putting each step on a stickie note so you can move it around a lot easier. Here are the steps of the check-in process beginning with making a room reservation and ending all the way to where you unlock the door, walk in and inspect the room. Notice the level of detail of these steps. I find that somewhere between eight and 15 steps in a particular process is about the right level of granularity for this exercise. Not too detailed but not too broad either.

Now pick a component, any step in the process and then arbitrarily rear...

Creating new services and processes
Video duration: 3m 17s 3h 10m Appropriate for all

Viewers:

Creating new services and processes provides you with in-depth training on Business. Taught by Drew Boyd as part of the Business Innovation

Subject:
Business
Author:
please wait ...