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Creating the means to act

Creating the means to act: Customer Advocacy
Creating the means to act: Customer Advocacy

Explore the seven important aspects of preparing your organization to act, including a customer-focused strategy, the support of senior leadership, cross-functional collaboration, customer-focused goals and metrics, supporting tools and processes, and engagement with promoters. Take inventory of your organization’s readiness to act.

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Skill Level Intermediate
1h 9m
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Skills covered in this course
Business Business Skills

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