Skip navigation

Creating customer advocates

Creating customer advocates: Customer Service Leadership
Creating customer advocates: Customer Service Leadership

This video defines customer advocacy and the important role it plays. Understand the difference between internal and external aspects of customer advocacy, and how they are interrelated. Identify the benefits brand advocates bring to the organization, and hear examples of how other organizations create and benefit from customers who are advocates.

Resume Transcript Auto-Scroll
Skill Level Advanced
1h 12m
Duration
50,448
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month