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Creating customer advocates

Creating customer advocates: Customer Service Leadership
Creating customer advocates: Customer Service Leadership

This video defines customer advocacy and the important role it plays. Understand the difference between internal and external aspects of customer advocacy, and how they are interrelated. Identify the benefits brand advocates bring to the organization, and hear examples of how other organizations create and benefit from customers who are advocates.

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Skill Level Advanced
1h 12m
Duration
24,156
Views
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Skills covered in this course
Business Business Skills

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