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Create personal connections

Create personal connections: Phone-Based Customer Service
Create personal connections: Phone-Based Customer Service

Customers are more likely to feel good about your service if you can create a personal connection. Customer Service expert Jeff Toister will walk you through three techniques you can use to build rapport without taking a lot of time. Make a plan to create a personal connection on your next call.

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Skill Level Appropriate for all
52m 10s
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Skills covered in this course
Business Business Skills Communication

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