Learn about communicating sideways as well as top down, and coping when the boss isn't there, handling variations, and filling gaps that come up (rather than "not my job").
- A really good team will deliver results without the leader, or manager, having to do much at all. Maybe setting up the team is the most important thing a leader, or manager, can do. I read somewhere that with a really great manager the team says, "We did it ourselves." So, ideally the manager, or leader, would just set up a good team, and then let them get on with it. If you think of a soccer team, or any sports team really, they do have a manager there to make changes, and give limited instructions during the match, but really once the action starts, the team has to work together, and cope without the manager telling everyone what to do.
So, the team needs to be good at communicating sideways, as well as taking orders from the top down. And also, to be good at making its own decisions in order to handle variations in the task, without saying, "But we always do it like this," or, "We don't know what to do without someone to tell us." I think a good team can make decisions for itself, and can adapt how it works depending on the situation it finds itself up against. I've known teams who just sit there and say, "But our boss is rubbish.
"He doesn't tell us anything," and a good team will be able to make decisions, maybe even set new objectives, and certainly act with integrity when the boss isn't there. So, we need to look at what a team like this might consist of. What would the people in the team have to be like? And what systems would they have for working together? So, let's find out what makes a great team.
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- Getting the job done
- Dividing up the work
- Cultivating communication
- Handling conflict
- Delivering reliably
- Playing more than one role
- Using your strengths and dealing with your weaknesses