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Control the call with friendliness

Control the call with friendliness: Phone-Based Customer Service
Control the call with friendliness: Phone-Based Customer Service

We're often under pressure to quickly get through customer service calls. Call control techniques are skills that can help you serve customers efficiently. This video highlights how to use these techniques in a way that feels friendly to your customer. Tips include keeping your responses short, listening carefully, and talking slowly.

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Skill Level Intermediate
52m 10s
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Skills covered in this course
Business Business Skills Communication Marketing

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