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Contact center developments

Contact center developments: Customer Service: Working in a Customer Contact Center
Contact center developments: Customer Service: Working in a Customer Contact Center

Learn what’s behind the growth and importance of customer contact centers in today's environment. Explore major trends driving development, including customer expectations, new contact channels, and the impact of service on your organization’s brand and reputation.

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Skill Level Beginner
49m 41s
Duration
48,732
Views
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Skills covered in this course
Business Business Skills

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