From the course: Human Resources: Building a Performance Management System
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Constant feedback and coaching
From the course: Human Resources: Building a Performance Management System
Constant feedback and coaching
- In order to increase employee performance, managers must play the role of a coach. I'll say it again, managers must be coaches. Coaching is a different style of management. Instead of telling you what to do and how to do it, a coach asks questions to guide you through and understand how to help. Think about what that means. Managers must encourage good performance, help employees develop their knowledge, skills, and abilities, support them as their careers grow, and address employees who are struggling. Oh hey. - Hi. - How's it going? - [Hilary] It's going great Katherine. - Come on in, have a seat. - [Hilary] Okay. - Hey, great job on your sales this week. It seems like everything we talked about last week in our meeting has really been working for you. - Thank you so much, I appreciate you noticing the improvement and I want you to know that I am taking your advice. - I definitely noticed that, so thank you for doing that. Great job, yeah. So the reason I called you in here is…
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