Join Bob McGannon for an in-depth discussion in this video Conclusion, part of Modeling Courageous Leadership: Intelligent Disobedience.
One last story, one last hero of intelligent disobedience, that I want to share with you. This one is a teenager named Billy. Billy works at a pharmacy and it's a local pharmacy, it's not a chain, this pharmacy has been there forever. And the pharmacist has been there since the very beginning, he's probably been working in the same place in this business, for 40 years. The old man pharmacist likes Billy, likes Billy a lot, and has decided, not only does he have a fantastic employee, but he could be his mentor.
And he really coaches Billy, he spends extra time with him and both of them, enjoy this environment. Billy is a really enterprising young guy, not only does he work at the pharmacy, but he has his own small lawn care business, that he runs and he's got a few customers. One day, Billy's at the pharmacy and it's time for his break and he goes to the old man and he says, sir, I'd like to make a couple of phone calls related to my lawn care business, which the pharmacist knows all about.
He says, do you mind if I go in your office and use the phone? The old man says, of course, but there's two things Billy remember, use the line that's not connected to our yellow pages ad, because we may get phone calls in the business, please use my personal line, that's fine. He said, and I'm going to go back there and do something for, in a few minutes, I may hear your conversation and Billy says, sir, that's fine. In fact, I'd love it if you hear, the conversation. Billy goes back to the office and starts to regroup himself. The old man sort of walks in, and he hears Billy, and Billy is sounding as if he's trying to use a different voice.
He's practicing, he's saying, thank you very much, and he's, you know, he's sounding different, sounding deeper, almost as if he's trying to sound older. So, the old man's sort of fascinated with this. He doesn't, he doesn't do what it is he's going to do, he decides he's just going to listen. Eventually, Billy decides he's ready and he picks up the phone, and he dials a number. He says, Hello Mrs. Tucker I run my own lawn care business and I'm wondering, yes ma'am, well does he always get there on time? Yes and does he charge you reasonably? Because I can, he charges you reasonably and you're very happy.
Oh, well, well good Mrs. Tucker. Do you, does he clean up other things beyond just mowing your? You're very, very happy with him. Thank you, Mrs. Tucker. I appreciate your time, hangs up the phone. And the old man said," Billy, I'm proud of you" he said, It takes a risk to make a phone call like that" he said, and you were creative, trying to find different ways that you might get her business and persistent!, you were persistent! he said, just trying new things!", he says, I bet you you're going to get Mrs. Tucker's business one day.
Well he says sir you don't understand, Mrs. Tucker is one of my clients, I was just checking up on myself. Billy, a hero of intelligent disobedience and a hero of displaying courageous leadership. He's okay with the idea of doing things differently. He's okay with taking risks. He's okay with being creative, and he is okay with being persistent.
I hope this last period of time if, is given you something to think about. We have a tendency to get into habits about the way we do things, and your way of doing things may be perfect, and it may work for you, that's fantastic. But I hope you think about, have you pushed the boundaries enough? Are you looking at the rules, as a way to facilitate things, not the way to facilitate things. And maybe, just maybe, engaging in a bit of courageous leadership might help you, might help your career, and might help the business, that employs you.