Join Todd Dewett for an in-depth discussion in this video Communication tips for charged conversations, part of Managing Employee Performance Problems (2013).
- Engaging difficult conversations…requires skill and practice.…Most importantly, it requires you to understand…how to have successful conversations when the…potential exists for emotions to be highly charged.…Mishandling tense exchanges can quickly lead…to an escalation of emotions…that will never be productive.…There are many tips that will help…you navigate these situations.…Here are my top ten.…First, the conversation should be planned.…Don't choose to let it happen randomly.…Now, I don't mean to script it out entirely,…but you'll benefit from writing down…the few key points you wish to make…and the outcomes you wish to achieve…for use as a reference as the conversation unfolds.…
Next, control the actual meeting context…to support a quality exchange.…Specifically, I want you choose a time…that might work well for them, not just you.…Choose a meeting location that is neutral and private,…and make sure you minimize the possibility…of interruptions and distractions.…That means shut the door, put the smartphone…
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- Determining the appropriate intervention
- Defusing charged conversations
- Refocusing slackers
- Getting employees to show up on time
- Redirecting habitual complainers
- Engaging employees that always resist change
- Standing up to bullies
- Encouraging employees that can't handle feedback
- Helping people with personal problems
- Dealing with gossips
- Knowing when to say goodbye to an employee<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.