Communication Fundamentals

with John Ullmen
image's PMI® Program
This course qualifies for 2.00 PDUs towards maintaining PMI® certification. Learn More
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Communication Fundamentals
Video duration: 0s 2h 5m Beginner


Effective communication is more than what you say. Make your message more impactful, and get the results you want in work and life. In this course, author and UCLA Anderson School Professor John Ullmen, PhD, walks you through strong and clear communication strategies that will help you improve your listening, your message, your delivery, and your effectiveness. These strategies work across departments, teams, and cultures and help you get through communication blockers. is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

Topics include:
  • Managing the intent-impact gap
  • Designing the content of your message
  • Improving vocal delivery
  • Adjusting your body language
  • Being politically savvy
  • Listening to what's said, what's unsaid, and how it's said
  • Increasing empathy and trust
  • Overcoming anxiety

  • The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.


(chimes) - Mark Twain said, "Most conversation is a monologue in the presence of witnesses." It's a fond reminder that effective communication is more than what you say. It's presenting yourself and your message to have the most positive impact on people to get the results you really want in work and life. It also reminds us, communication always goes two ways. We need to connect with people, sooner rather than later, to have the best effect on them. Do this well and you go far beyond Twain's fear of monologues that missed the mark.

You gain influence, strengthen trust, build relationships, and you get results. That's what we cover in this course. How to present yourself and your message and how to connect with people to have positive impact, both in the moment, even under stress and pressure, and consistently across situations. The action tools we cover apply across all important communication events, formal or informal, conversations, meetings or presentations. I've taught at one of the world's leading schools of management for many years and given countless speeches and seminars to business audiences.

My book on influence was selected as one of the 30 best books on business of the year, by the leading business executive summary firm. I couldn't be more passionate about our topic and the opportunity to work with you on it. Mark Twain also said that the secret of getting ahead is getting started. I want you to get ahead and stay ahead, so let's do it. Let's get started.

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