Join Mike Figliuolo for an in-depth discussion in this video Communicating effectively, part of Executive Decision Making.
- If you want to make a successful executive decision, communicate the rationale for the decision to the broader organization. Lay out the context you're making the decision in. Tell people what the decision was and why it was made. Explain the goals for the making the decision. Tell people how you're going to monitor execution. And also that you're willing to make new decisions as you get more information. Perhaps even tell them what some of the contingency plans are.
The better people understand why you made the decision, the less they're going to second guess it and the more they're going to support it. And their support is critical to reducing execution risks of making the decision. Their support helps you get the decision out and executed quickly because they're bought into it and there are not going to be obstacles. For example, at one company I worked for, we did a large layoff and those are always difficult decisions.
Most of the time, layoffs are kept quiet and people don't know they're coming. This CEO did it differently. He laid out a complete presentation that explained the rationale for the layoff. He explained the strategic implications and the market dynamics that were driving this change. He also explained, here's what happens if we don't act. This is a possible future reality if we don't do something today. Now, people didn't like it.
Their friends were going to be laid off. Some of these people were going to be laid off. But they understood the strategic rationale for making the decision and they supported and executed the plan. And did so very well. So as you're looking at the executive decisions you're going to make, be sure you put that context around it, tell people why you're making the decision and how you're going to measure success.
Mike helps you find the data and tools to support your decision, make the call, communicate decisions effectively, and lead your organization through the change. He'll also address common problems that arise from these high-profile decisions: cultural differences, quality of information, trust, and accountability, to name a few.
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- Assessing risks
- Making hard choices
- Getting the right data
- Communicating effectively
- Making the call
- Declaring success
- Dealing with problems