Join Britt Andreatta for an in-depth discussion in this video Communicating effectively, part of Leading with Emotional Intelligence.
Let's turn our attention to the…last area of emotional intelligence, building relationships.…All of the components of emotional intelligence…rest on your ability to communicate effectively.…You need to be able to articulate your meaning, and…you need to correctly interpret and understand the meaning of others.…Communication is a two way street with your message…going out, and the messages of others coming in.…This is a little more challenging these days with our busy lives,…multiple media devices and multitasking skills.…We're drowning in a sea of information, and sometimes communication gets lost.…
You see, delivering information is not the same as communication.…Delivering information is simply sending the message, whereas communication is…making sure that it's been understood the way you intended.…This means that you not only think about your intent, but…that you compare it to the impact because the real effectiveness…of your communication is how the receiver experienced it.…This doesn't mean that you're responsible for how they view the world, but you are…
Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is emotional intelligence?
- Cultivating emotional intelligence
- Exercising emotional self-control
- Working with your triggers
- Getting to know others
- Maximizing team performance
- Building influence<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.