Communicating with confidence

- [Narrator] Confidence. Most of us have it, just not all the time. It has a funny way of scampering off when you're about to give a big speech or go water skiing for the first time. But you need it and you have to be able to call upon it, especially when you're communicating with colleagues and customers. First off, and I'm sure you've heard this one before, breathe. Now, you're probably a big proponent of breathing, I bet it's gotten you through a lot of your days. So, start by breathing in slowly through your nose, so that your stomach moves outward. (inhales) Then, exhale through pursed lips so that your stomach muscles fall inward. (exhales) Make each breath last three to five seconds to achieve the ultimate zen effect. You can do this right before or during any communication that triggers anxiety. OK, second. Know your message. Just like your favorite band wouldn't go on stage without a set list, you can't be confident if you don't know what you're going to say. And another thing, say it like you mean it. Choose firm words. Skip the um, justs, maybes and buts. Think of it like a performance and rock it. And lastly, make sure you connect with your audience. Give them one thought at a time. Then, wait for a response. Talk with them, not at them. So that's all there is to it. Use these tips to up your communication game today.