- Communicating assertively…is communicating in a clear manner…that expresses your opinions and needs,…while respecting the opinions and needs…of the other person.…Assertive communication is the midway mark…between aggressive and passive communication.…In my communications seminars I use the metaphor of…passive communication being a doormat,…and aggressive communication being a sledgehammer.…If those two ring true to you,…see assertive communication as a gentle lean in the door…that opens opportunities to a productive dialog.…
To continue with the metaphors,…Georgetown University professor…and popular author Deborah Tannen…describes dialog as a dance.…A delicate sharing of opinions between two people…where respect takes center stage.…Dialoguers are eager to hear what the other person…has to say while staying true to their own opinion.…In contrast to dialog, there's debate.…If dialog is a dance,…the debate is a boxing match.…And when someone is in boxing mode,…they don't pay too close attention…to what the other person is thinking…
Tatiana Kolovou
Brenda Bailey-Hughes
Updated
1/21/2016Released
1/24/2015- Understanding introversion and extroversion
- Persuading people
- Negotiating your needs
- Making small talk
- Saying no
- And more…
Skill Level Intermediate
Duration
Views
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A: We publish a new tutorial or tutorials for this course on a regular basis. We are unable to offer a Certificate of Completion because it is an ever-evolving course that is not designed to be completed. Check back often for new movies.
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Welcome
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Communication Tips
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Building rapport3m 22s
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Having empathy3m 44s
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Persuading people4m 3s
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Tactful bragging4m 29s
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Negotiating your needs5m 44s
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Communicating assertively5m 12s
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Building authenticity7m 18s
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Telling stories4m 8s
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Making your message stick3m 56s
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Using influence4m 7s
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Making a request3m 57s
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Making small talk3m 54s
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Dealing with interrupters2m 56s
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Saying no2m 43s
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Speaking on no notice2m 43s
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Asking at work3m 41s
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Building consensus3m 3s
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Redirecting gossip3m 40s
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Exploring team roles3m 46s
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Communicating with Gen Y6m 54s
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Preparing for interview4m 25s
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Finding your best voice7m 45s
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Communicating remotely4m 26s
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Asking great questions3m 17s
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The Power of Pause5m 27s
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Team charters4m 41s
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Communicating with accuracy4m 38s
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Making a recommendation4m 20s
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Working with a bully5m 39s
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Making introductions5m 24s
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Giving feedback3m 56s
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Managing older employees3m 43s
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Orienting new employees4m 37s
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The things your things say3m 59s
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Communicating credibility3m 17s
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Communicating change3m 35s
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Video: Communicating assertively