Join John Ullmen for an in-depth discussion in this video Communicating across hierarchical levels, part of Communication Fundamentals.
- People hierarchically above them, below them,…or at their same level?…The answer is it can be any of the three.…It's not a trick answer.…The only answer that matters is the answer for you…and whichever group is more challenging for you,…you have plenty of company.…It turns out people tend not to excel naturally…at communicating in all three directions.…One or two is a strength…and the other is a relative weakness.…Which is which varies from person to person.…Even the strongest communicators…tend not to be fully confident and comfortable…in all three directions.…
They work at it and improve, and so can we.…Here are some tips for gaining more interaction…with people at each level.…For people hierarchically above,…focus on increasing your credibility.…Hierarchical people above you or seniors…have in mind a pivotal credibility question,…"Do I care what you think?"…If the answer in their mind is no,…then you can get dismissed very quickly,…and not just mentally, they might abruptly end the meeting.…Reinforcing this point, an executive I've worked with…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.