Author
Sharon Steed
Updated
2/9/2021Released
4/6/2017
When you seek to understand the perspective of another person, you are practicing empathy. When empathetic communication is encouraged at work, individuals feel more comfortable speaking openly, they feel like they matter, and they feel safe. That's why empathy at work is crucial to company-wide success. In this course, communication expert Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. Get ready to learn how to converse empathetically to improve your one-on-one conversations and team interactions.
Topics include:
- What is empathy?
- How to be empathetic at work
- Practicing positive communication
- Identifying communication styles
- Approaching difficult conversations
- Practicing empathy in groups
Skill Level Beginner
37m 34s
Duration
331,490
Views
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Resume Transcript Auto-Scroll
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Introduction
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Sharon's path to empathy1m 57s
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1. Understanding Empathy
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What is empathy?3m 21s
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Empathy at work3m 26s
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2. Communicating with Empathy at Work
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Empathy in groups5m 28s
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Conclusion
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