Learn how to respond quickly and effectively to internal communication. Develop effective new habits to gradually reduce the overall volume of internal communication.
- Responsive communication is an essential part…of customer service.…We can build trust when we respond quickly…and helpfully to our coworkers.…On the other hand, we risk damaging relationships…if we're perceived as being unresponsive.…Now, this isn't always easy.…Many people tell me they struggle…with feeling they must constantly check messages…and always be available to their coworkers.…A study by the email provider, Front,…revealed the average email exchange…between coworkers is 4.5 messages.…
This happens because people are so distracted,…they don't provide complete responses.…So, what can we do about it?…The best way to be responsive…is to focus on one conversation at a time.…Here's some specific techniques you can try.…You can eliminate distractions…and cut down your total email volume…by checking email, then closing it.…When you do respond to email,…give email your full attention,…so you understand what the other person wants.…Respond thoroughly to reduce the need to go back and forth.…
And try to anticipate the next question…
In this course, learn skills and techniques for providing outstanding internal customer service to colleagues within your organization. Jeff Toister shares how to build positive workplace relationships, communicate effectively, and serve coworkers who can be difficult to work with. He also provides techniques for managing—and exceeding—expectations for internal service, and solving problems quickly and effectively.
- Distinguishing between internal and external customer service
- Creating positive workplace relationships
- Working with difficult coworkers
- Practicing active listening to uncover your customers' needs
- Managing internal customer expectations
- Anticipating problems
- Defusing angry colleagues
- Adjusting your workplace attitude