No matter how hard we try, we sometimes fail at communicating with our coworkers. When a failure of communication happens, address it immediately by acknowledging your part in the failure; apologizing for your reaction and presenting your listener with a possible solution to whatever problem you were addressing. The goal is to approach your listener in a non-threatening way and give them an opportunity to speak their mind without judgment or anger.
- Most conversations begin with the best of intentions.…You have a specific issue that you want to discuss,…a few points you want to cover,…and a few ideas for a solution.…So, you take this information to your coworker,…and somewhere along the line, tensions arise,…and the next thing you know, you're arguing.…Maybe even yelling.…And the issue you wanted to address is now long gone.…How did this happen?…How did you get here, and how do you move on…from that bad place you ended up?…No matter how focused we are on having…positive and successful conversations,…sometimes communication, it just fails.…
And it's not difficult for this to happen at work.…When everyone is stressed out on a deadline…or working insane hours to get a project done…or trying to play catch-up when someone else…isn't carrying their weight,…communication is usually the first thing to go.…These situations can wreak havoc on our ability…to collaborate and to get things done.…That's why it's so important to have a plan…when productive exchanges devolve.…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- What is empathy?
- How to be empathetic at work
- Practicing positive communication
- Identifying communication styles
- Approaching difficult conversations
- Practicing empathy in groups
- Fostering collaboration
- Encouraging coworkers