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Combatting one-on-one communication failures

Combatting one-on-one communication failures: Communicating with Empathy
Combatting one-on-one communication failures: Communicating with Empathy

No matter how hard we try, we sometimes fail at communicating with our coworkers. When a failure of communication happens, address it immediately by acknowledging your part in the failure; apologizing for your reaction and presenting your listener with a possible solution to whatever problem you were addressing. The goal is to approach your listener in a non-threatening way and give them an opportunity to speak their mind without judgment or anger.

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Skill Level Beginner
1h 14m
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Skills covered in this course
Business Communication

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