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Collecting VOC (voice of the customer)

Collecting VOC (voice of the customer): Six Sigma: Green Belt
Collecting VOC (voice of the customer): Six Sigma: Green Belt

Learn how to collect the voice of the customer (VOC) to improve performance. Dr. Richard Chua provides tips for collecting the voice of the customer including using surveys, focus groups, interviews and observations.

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Skill Level Intermediate
1h 53m
Duration
186,694
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