Join Britt Andreatta for an in-depth discussion in this video Co-creating a solution, part of Having Difficult Conversations.
Once you've heard both people's perspectives and you know that you're on …the same page, you can start co-creating your solution. …By now you should be feeling pretty open and calm with each other. …So this section's usually a little easier. …But you might have different ways of solving the same problem. …Find a way to integrate your ideas. After all you don't want to lose the …progress you've made by arguing over a silly detail. …In fact, you don't even have to get into the details at this point. …These kinds of conversations can be intense, and you might both be feeling drained. …What you need at this stage is a general idea of how you're going to move forward …and some initial next steps. If you have that in place, you can pick …up the rest in follow-up conversations. Here's how Scott and Joe co-created their solution.…
Joe: You're right. I probably need to apologize to the team. …Scott: That would help. This is what I know at this point. …We have a great team that's willing to work hard. …
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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