Join Judy Steiner-Williams for an in-depth discussion in this video Claim letter, part of Business Writing Strategies.
- Let's look at how the chance of getting a refund…or replacement can be increased…with an effective direct order claim letter.…That direct opening identifies that there's a problem…and what the customer wanted done…to make her a satisfied customer.…Now, let's add specific details to support the claim.…Think like the customer service person…who will analyze and decide whether to adjust your claim.…What questions would you have if you were in her position?…The answers to those questions will need to be included…as support in the claim.…
What was the contract agreement?…What was the exact problem?…How long ago was the work completed?…Who did the work?…Was there a conversation about the situation?…Would you eagerly grant a claim to someone who wrote…"You promised that you would have my tree cut and…"and everything cleaned up by 5:00 pm.…"Your uncaring workers were lazy, lied to me, and were rude.…"I talked to them several times, and they assured me…"that they would be finished, and then they left…"in the afternoon for a break.…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Identify the correct outline for a direct strategy.
- Explain the best strategy for emphasizing good news.
- Give examples of different purposes for business writing.
- Summarize what you should consider when deciding whether to communicate externally.
Skill Level Intermediate
1. Deciding the Strategy
2. Analyzing the Situations
3. Analyzing the Audience
Understanding audience needs3m 34s
4. Determining the Correct Written Channel
5. Strategy Specifics
6. Choosing the Language
7. Strategy Outlines
8. Templates for Common Writing Strategies
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.