- [Voiceover] What do a graphics artist, an Uber driver, and an Airbnb host have in common? They're all workers in the new on-demand economy. Meet Becky, Josh, and Christopher Matthew. Let's listen to learn how they got started in their work, what they enjoy about it, and their greatest challenges. - [Josh] I had to get another job, but I didn't want another schedule. So my wife and I had taken Uber several times and we think, you know, we asked the drivers how they like it.
They all said it was easy. And well, we have a fairly new vehicle so I signed up. My name's Josh Bautista, I live in Santa Barbara, and I drive for Uber part-time. I got two kids, a wife. My two daughters are two and four. And they drive me crazy. And I love 'em more than anything. I may be doing this for quite a while, because it's very convenient. It's pretty good money and it's easy. And I can write off stuff like new tires, and I can write different things off because I'm using my own vehicle.
You could start a career just on your phone. I mean, that's all I did. I've still never talked to anybody from Uber. I got on the app and I, you know, did this. And I email customer support sometimes and they email right back. I mean, it's really easy. Anybody can do it. If you know how to drive and you don't have a criminal record, you can be an Uber driver. And I like people, and I like to talk to people, and I think people are interesting. And when you're picking up people at, you know, midnight, it gets pretty interesting. - I started my first Airbnb with just pictures off my phone.
And then Airbnb was really fantastic. They came out and photographed the entire apartment. And then within a few months, I had so much success with it that I decided to put two more rentals on the market. And then at one point I had four. My name is Christopher Matthew and I run an Airbnb business here in Los Angeles, California. I like to support entrepreneurialism, but Airbnb also allows me to not only keep my rentals occupied, but I also get to develop and create new jobs.
We bring in overseas dollars here to our local community. And I think it's fun. And plus, what's really great about the, the sharing economy and Airbnb is getting to meet diverse and interesting and new people. And I learn from them. So to me, having an Airbnb business was a natural extension of a desk job, for example. It takes the pain out of the process. And it certainly makes the payment a lot faster. And it allows things to be safer, more transparent, and I think, for both sides of the equation, it makes the cost more, it's more cost-effective.
Because there's less effort being put in connecting people with the business, with the opportunities. Under-promise and over-deliver, I mean, I've been listening to that mantra for forever. So in my first year, I've had nothing but great experiences, made a few new friends, and learned a lot about different cultures and different people as well. - My passion is being creative in whatever way that looks like. And ideally, I would be doing freelance all the time. I love doing that.
I love the variety of clients. But in reality I have bills and I need good medical insurance. And so I also work full-time at another company where I oversee a creative team. And I do that, my eight to five. And then all of my free time I'm doing freelance, because that's what I enjoy the most. My name is Becky, I live in Thousand Oaks, California, and I'm a freelance graphic designer. I think one of the biggest misconceptions that people have about me as a freelancer is that I get to create my own schedule and I'm lazy.
And I get to wake up whenever I want to and work in my house in my pajamas, and that it's just an easy way of life. And I don't have to wear multiple hats, which I definitely do. I work a lot harder as a freelancer than I do in my corporate job. And I have to do the accounting and the customer relations and the administrative. And I have to collect the money. And I have to sell myself a lot more as a freelancer. And so it requires a lot more hours.
But as a freelancer, there's so much more reward. I get to be as creative as I want to be. There's a lot of flexibility and I get to choose which projects I wanna work on and which ones I don't. And so as a creative person, it's a lot more fulfilling. I feel like this is what I'm created to do. And I get a lot more enjoyment out of working as a freelancer even when I'm doing all of those other things, added business side of it. It's a lot more fulfilling than working in a corporate office.
(soft guitar chords)
Wayne first outlines the characteristics of freelancers, contractors, and elancers, and what they look for in an employer. He then reviews the management challenges involved in leading an on-demand team, and the implications for HR professionals responsible for developing a global supply chain of talent. He also considers critical legal issues: how to protect proprietary information, how to avoid violations of compensation and benefits laws, and how to distinguish nonemployees from employees of an organization. By the end of this course, you'll have a better understanding of the issues facing employers and employees in the on-demand economy.
- Who are on-demand workers?
- Developing a management strategy
- Incentivizing on-demand workers
- Hiring and developing
- Managing risk with outside workers
- Understanding the legal issues